Shipping policy
Shipping Policy
Last Updated: September 18, 2023
1. Shipping Rates and Delivery Times
At Red Stitch Dog Wear, we strive to provide the best shipping experience for our valued customers. Our shipping rates and delivery times may vary depending on the destination, the size and weight of the items, and the shipping method selected during the checkout process. Please refer to the shipping options available at the time of purchase for specific details.
2. Shipping Locations
We currently offer shipping within the Australia and are constantly working to expand our shipping capabilities. If you don't find your location listed during checkout, please reach out to our customer support for assistance.
3. Order Processing
- All orders are typically processed within 1 business days after payment confirmation.
- Orders placed during weekends or holidays may require additional processing time.
- Custom or personalized items may have longer processing times, and these details will be communicated during the order placement.
4. Shipping Methods
We offer a variety of shipping methods to suit your needs, including but not limited to:
- Standard Shipping
- Express Shipping
- International Shipping
The availability of these options may vary based on your location and the items in your cart. You will be presented with the available shipping methods during the checkout process.
5. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can see the estimated shipping cost in your shopping cart before completing your purchase. Please note that additional charges, such as customs duties or taxes, may apply for international orders. These charges are the responsibility of the recipient.
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment. You can also log in to your account to track your order's progress.
7. Lost or Delayed Shipments
While we make every effort to ensure that your order arrives in a timely manner, unforeseen circumstances, such as customs inspections or extreme weather conditions, may cause delays. If your order is significantly delayed or goes missing, please contact our customer support team, and we will assist you in resolving the issue.
8. Return Policy
For information on returns and exchanges, please refer to our [Return Policy](link_to_return_policy).
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to [contact us](link_to_contact_page). Our customer support team will be happy to assist you.
Last Updated: September 18, 2023
1. Shipping Rates and Delivery Times
At Red Stitch Dog Wear, we strive to provide the best shipping experience for our valued customers. Our shipping rates and delivery times may vary depending on the destination, the size and weight of the items, and the shipping method selected during the checkout process. Please refer to the shipping options available at the time of purchase for specific details.
2. Shipping Locations
We currently offer shipping within the Australia and are constantly working to expand our shipping capabilities. If you don't find your location listed during checkout, please reach out to our customer support for assistance.
3. Order Processing
- All orders are typically processed within 1 business days after payment confirmation.
- Orders placed during weekends or holidays may require additional processing time.
- Custom or personalized items may have longer processing times, and these details will be communicated during the order placement.
4. Shipping Methods
We offer a variety of shipping methods to suit your needs, including but not limited to:
- Standard Shipping
- Express Shipping
- International Shipping
The availability of these options may vary based on your location and the items in your cart. You will be presented with the available shipping methods during the checkout process.
5. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can see the estimated shipping cost in your shopping cart before completing your purchase. Please note that additional charges, such as customs duties or taxes, may apply for international orders. These charges are the responsibility of the recipient.
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment. You can also log in to your account to track your order's progress.
7. Lost or Delayed Shipments
While we make every effort to ensure that your order arrives in a timely manner, unforeseen circumstances, such as customs inspections or extreme weather conditions, may cause delays. If your order is significantly delayed or goes missing, please contact our customer support team, and we will assist you in resolving the issue.
8. Return Policy
For information on returns and exchanges, please refer to our [Return Policy](link_to_return_policy).
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to [contact us](link_to_contact_page). Our customer support team will be happy to assist you.
Trade name: Red Stitch Dog Wear
Phone number: 0424474914
Email: info@redstitchdogwear.com
Physical address: 6 Ennerdale Street, Chermside West QLD 4032,